Question 1

Are your translated documents valid for Canadian immigration (IRCC)?

Accepted Answer

Yes. All translations are completed by certified translators, and include a signature, credential statement, and official stamp, fully compliant with IRCC requirements.

Question 2

What is the difference between your agency and a police station?

Accepted Answer

Fingerprints based criminal record checks in Canada can only be searched by the Royal Canadian Mounted Police (RCMP), and the Police Certificate or Police Clearance will be issued by RCMP directly. Local police stations do not issue such a certificate. As an RCMP accredited agency, our role is same as local police stations, we capture your fingerprints electronically and submit them to the RCMP directly, and RCMP will process your fingerprints application.

Therefore, whether your fingerprints are captured by us or Edmonton Police Service, you or your designated agency will receive exactly same Police Certificate/Clearance report from RCMP.

However, we do not provide Vulnerable Sector Police Information Check, and it can only be done at a local police station. Because a Vulnerable Sector Police Information Check will also include a check of local police records to determine the existence of a pattern of behavior that may result in harm to vulnerable persons.

Question 3

Can I get a confirmation of my application?

Accepted Answer

For digital fingerprinting, you will be provided with a confirmation document with Document Control Number (DCN) after your application is submitted. It is important to keep this document until you or your designated third party receives the result from the RCMP. If this document is lost, there will be an administration fee to provide a copy of this document.

For ink and roll fingerprinting or livescan print-to-card clients, you will be provided with the original fingerprinting card after the fingerprinting is completed.

For fingerprints card scanning, we will email you a confirmation document with Document Control Number (DCN) after your application is submitted.

Question 4

I received a letter from IRCC, can I complete Biometrics Collection in your office?

Accepted Answer

No, we cannot help you with Biometrics Collection. The purpose of our fingerprinting service is to obtain a police certificate.

If you received a letter from Immigration, Refugees and Citizenship Canada (IRCC) and Biometrics Collection is required for your permanent residence or temporary residence application (non police clearance related), then you will have to follow the instructions on the letter and contact one of the official locations. If you are in Canada, you should contact one of designated Service Canada offices (SCOs).

However, our office does not maintain a list of designated Service Canada offices (SCOs), you should look up this information on the internet or contact IRCC for more details.

Question 5

Should I bring anything else with me to my appointment?

Accepted Answer

It is recommended that applicants have with them any letter or file number provided by the requesting agency (if applicable). All digital fingerprinting requests for Canadian Citizenship must include a letter from Citizenship and Immigration Canada. This letter must include the address for third party results submissions and should have a file number from IRCC. Please ensure this letter is available during your fingerprinting session.

Question 6

What identification do I need to bring with me to my appointment?

Accepted Answer

You must provide two pieces of valid government issued identification, at least one of which must be photo ID:

Passport
Driver’s License
Birth Certificate
Canadian Citizenship Card or Certificate
Permanent Resident Card
Certificate of Indian Status
Immigration Documents (Study Permit, Work Permit, Visitor Record, Landing Paper)
Military Family ID
Nexus Card
Federal Government Employee ID
Firearms Possession and Acquisition Licence (PAL)
Health Care Card (Not all provinces accept health cards as valid government issued ID. Please refer to provincial regulations.)
Social Insurance Number (SIN) can not be used as an ID.
Expired or temporary identification can not be accepted.
 
Bring any letter or file number provided by the requesting agency (if applicable). All digital fingerprinting requests for Canadian Citizenship must include the IRCC letter, which should specify the address where the fingerprint results should be sent (the third-party submission address) and your IRCC file number.

Question 7

What’s the best way to book an appointment?

Accepted Answer

You can book your appointment online, by phone, or by email. Booking ahead is recommended so you can choose a time that works for you and help keep your visit smooth and efficient. After you book, you should receive a confirmation with your appointment details and any next steps.

Our Services

Fingerprinting & RCMP Criminal Record

ECA Report Application

Notary

Commissioners for Oaths & Affidavits

Apostille

Translation

ID & Visa Photos

Frequently asked questions

Are your translated documents valid for Canadian immigration (IRCC)?

What is the difference between your agency and a police station?

Can I get a confirmation of my application?

I received a letter from IRCC, can I complete Biometrics Collection in your office?

Should I bring anything else with me to my appointment?

What identification do I need to bring with me to my appointment?

What’s the best way to book an appointment?

Business & Legal Partners

Our team at Docusync Alberta Ltd. is here to assist you with all your notary needs.
We work with immigration consultants, lawyers, employers, and educational institutions to provide bulk fingerprinting, verified documents, and on-call certified translation services.

Our Services

Fingerprinting & RCMP Criminal Record

ECA Report Application

Notary

Commissioners for Oaths & Affidavits

Apostille

Translation

ID & Visa Photos

Frequently asked questions

Are your translated documents valid for Canadian immigration (IRCC)?

What is the difference between your agency and a police station?

Can I get a confirmation of my application?

I received a letter from IRCC, can I complete Biometrics Collection in your office?

Should I bring anything else with me to my appointment?

What identification do I need to bring with me to my appointment?

What’s the best way to book an appointment?

Business & Legal Partners

Our team at Docusync Alberta Ltd. is here to assist you with all your notary needs. We work with immigration consultants, lawyers, employers, and educational institutions to provide bulk fingerprinting, verified documents, and on-call certified translation services.

Our team at Docusync Alberta Ltd. is here to assist you with all your notary needs.
We work with immigration consultants, lawyers, employers, and educational institutions to provide bulk fingerprinting, verified documents, and on-call certified translation services.